Refund Policy

Article 1. Refund Eligibility

1. If a refund request is made within 14 days from the initial purchase date, a full refund will be provided regardless of the reason.
2. After the 14-day period, refunds will generally not be provided. However, exceptions may be considered on a case-by-case basis for the following circumstances:
   • If a critical bug in the Service prevents normal use and cannot be resolved within a reasonable timeframe.
   • If duplicate charges have occurred due to a system error.

Article 2. Refund Procedure

1. To request a refund, please contact us through the inquiry form on our official website or by email, providing the following information:
   • Your order number or the email address used for purchase.
   • The reason for the refund request.
2. Upon receiving a valid refund request, we will process the refund within 10 business days.
3. The refund will be returned to the original payment method used for the purchase.

Article 3. Non-Refundable Cases

The following cases are not eligible for a refund:

1. Requests made after the 14-day refund period, unless covered by the exceptions in Article 1.
2. Dissatisfaction arising from the user's failure to review the system requirements or feature descriptions before purchase.
3. Issues caused by the user's own environment (e.g., firewall settings, antivirus software interference) that are not caused by the Service itself.
4. Change of mind after using the Service without encountering any defects.

Article 4. Processing by Third-Party Payment Provider

Payments for StillSnap are processed by authorized payment processors as the Merchant of Record. Refund processing may be subject to the policies and processing times of the payment provider. The Company will make reasonable efforts to expedite the process.

Article 5. Contact

For refund requests or inquiries, please contact us by email at . We aim to respond to all inquiries within 3 business days.